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FAQs about our platforms

Welcome to FAQs about client support by Rattanartid.com! We’re excited to partner with businesses like yours. This FAQ section is designed to answer your questions about using our B2B platform for effortless wholesale or interior decorator of rattan furniture and decor shopping.

  • How do I create a B2B buyer account on Rattan Art ID?
    Creating a B2B account is easy! Simply visit our website and click on the "Register" or "Form Inquiry" option. During registration, you'll be asked to provide some basic information about your business to verify your eligibility for wholesale pricing. Once approved, you'll have full access to our B2B platform features.
  • What are Rattan Art ID's main products?
    Rattan Art ID offers a variety of products and services related to rattan crafts, from finished products to customization services. Here is a complete explanation:   1. B2B Orders for Home Décor & Furniture

    Various Products: Providing a variety of rattan craft products for home decoration and furniture needs, such as chairs, tables, lamps, shelves, and many more.

    Design Customization: B2B customers can customize designs according to their needs and preferences. The RattanArtID.com designer team is ready to help realize customers' creative ideas.

    Large Orders: Able to fulfill large orders for large-scale projects, such as hotels, restaurants, or other interior design projects.

    2. Retail Fashion Product Orders

    Rattan Accessories: Offering various types of rattan fashion accessories, such as bags, hats, sandals, and jewelry.

    Unique Designs: The fashion products offered have unique and modern designs, making them suitable for the retail market.

    Wholesale Orders: Large order options are available for fashion business needs.

     3. Cultural Tour of Weaving and Learning to Weave

    Educational Experience: Offering a hands-on learning experience about traditional Indonesian weaving techniques.

    Cultural Tourism: Combining cultural tourism with learning to weave activities.

    Tourist Destination: Becoming one of the attractive educational tourism destinations for tourists who want to get to know rattan crafts better.

    4. Interior Decorator: Custom Panels and Ceiling or Roofs

    Rattan Wall Panels: Providing rattan wall panels with various designs and sizes to give a natural touch to the interior of the room.

    Rattan Ceiling: Offering rattan roof solutions to give a unique and exotic impression to the building.

    Customization: Customers can choose the design, color, and size of the panel or roof according to their needs.

  • What are the advantages of Choosing Art ID Rattan?
    • High Quality: Using high-quality rattan raw materials and made by experienced craftsmen.
    • Unique Design: Offering innovative designs and following the latest trends.
    • Customization: Able to meet the most specific customer needs on white label services.
    • Professional Service: An experienced team is ready to assist customers from the consultation stage to product delivery.
    •  Environmental Sustainability: Supporting environmental preservation by using natural materials and producing sustainably.
    With a variety of products and services offered, Rattan Art ID is the right choice for those of you looking for high-quality and unique rattan craft products.
  • How do I order products at Rattan Art ID?
    You can order Rattan Art ID products through several ways:

    Direct Order: Contact us via email at [email address] or chat online via [chat platform] to get more information about the product you want and the ordering process.

    Visit the Gallery/Production Warehouse: You can directly visit our gallery or production warehouse at Majalengka to see our products and place an order directly.

  • What information do I need to provide when placing an order?
    When placing an order, please provide the following information:
    1.  Full name company and shipping address
    2.  Contact number and Email address
    3.  Name of the product you wish to order
    4.  Quantity of product to be ordered
    5. Special specifications (if any, such as size, color, or design)
    6. Signing a legally agreed agreement
     
  • Are product samples available for review before bulk purchases?
    We understand the importance of evaluating product quality before placing large orders. While we may not offer free samples for every item, we encourage you to contact customer support to discuss sample availability and potential fees.  
  • How long does it take to process an order?
    The time taken to process an order depends on the complexity of the product and the order quantity. In general, we will provide information regarding the estimated delivery time to the destination country when you place your order.  
  • How do I know the status of my order?
    You can contact us via email or phone to find out the status of your order. We will provide you with the latest information regarding the production and delivery process of your order. To know the process of your order, we inform you on a special page in Section 2.1 in the Workflow Rattan Art ID.
  • Can I make changes to my order once it has been placed?
    Changes to orders can be made, but it depends on the stage of production. The sooner you inform us of changes, the more likely it is that they can be made.
  • Can I see the product before it is shipped?
    We will inform all product details through product photos or videos before shipping to ensure that the product matches your order.
  • What is the return policy?
    We have a return policy that applies to all products, please check our policy in Section 3.1 in the Compliance Rattan Art ID.
  • How to place a custom order?
    Explanation of the custom order process, from design consultation to delivery will be done when you contact us.
  • What payment methods can I use?
    We provide several payment options, namely:
    • Bank transfer: You can make a transfer to our company account.
    • TransferWise: You can make a transfer to our company's Wise account.
  • Are there any shipping fees and other additional costs?
    Shipping costs will be calculated based on weight, size, and include shipping costs, shipping region, and estimated delivery time. We will provide information regarding shipping costs when you place your order taking into account the agreed Incoterm.
  • What Incoterm is used in payment and delivery of products?
    We provide a special page about the Incoterm policy that we use, please check our policy in Section 1.1, Section 1.2 and Section 1.3 in the Flowchart Rattan Art ID.
  • How do you ensure security for transactions?
    Rattan Art ID takes data security seriously. We employ industry-standard security measures to safeguard your sensitive information during transactions. This includes secure socket layer (SSL) encryption for data transfer and adherence to relevant data privacy regulations. We hope this FAQ section provides a clear understanding of our platform. If you have further questions, please don't hesitate to contact our customer support team. We're happy to help you elevate your business with beautiful and high-quality rattan furniture and decor from Rattan Art ID!
  • What is Rattan Art ID's exclusive third party agent?
    Third party exclusive agents are authorized partners of Rattan Art Indonesia who have exclusive working areas and are responsible for marketing and distributing Rattan Art ID products in the region. Agents act as an extension of RattanArtID.com and function as forwarders in the product delivery process.
  • What are the benefits of being an exclusive agent of Rattan Art ID?
    • Exclusive rights: Get exclusive rights to market Rattan Art ID products in a predetermined territory.
    • Attractive Profit Margin: Earn a competitive profit margin from every sale.
    • Full Support: Get full support from Rattan Art ID, from product training, marketing materials, to after-sales service.
    • Priority in Ordering: Get priority in ordering products and get special prices for bulk purchases.
    • Brand Image: Opportunity to improve brand image of Rattan Art ID
  • What are the requirements to become a Rattan Art ID exclusive third party agent?
    • Have nvocc permit: Prospective agents must have an active and valid NVOCC (Non-Vessel Operating Common Carrier).
    • Have Distribution Network: Have a wide and strong distribution network in the area under their responsibility.
    • Working Capital: Have sufficient working capital to run a business as an agent.
    • Office and Warehouse: Have adequate office and warehouse to store and distribute products.
    • Commitment to Business: Have a strong commitment to develop Rattan Art ID business in the area under their responsibility.
  • What are the responsibilities of agent exclusive?
    • Marketing: Conduct marketing activities of RattanArtID.com products in the area of responsibility.
    • Sales: Achieve sales targets that have been set.
    • Distribution: Delivery of products to customers in accordance with orders.
    • Customer Service: Provide good service to customers.
    • Reporting: Conduct periodic reporting on sales results and marketing activities.
  • How can I contact customer support for assistance?
    Our dedicated customer support team is here to help! You can reach them through various methods:
    • Email: Send your inquiries to info@rattanartid.com
    • Phone: For urgent matters, you can call us at +62-858-6443-5552 (during business hours).
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